TURBO WARRANTY & Cartridge
ALFI TURBO warranty terms and conditions, after-sales service procedure, expert assessment and the ‘Sérénité’ Package. Please read the information below before making any claim.
ALFI TURBO Commercial Warranty
Unless otherwise specified for the product, ALFI TURBO offers a commercial warranty of up to 2 years on the products in question, subject to compliance with the applicable conditions.
This warranty covers defects falling within its scope d'the application'. It does not cover damage resulting from d'a cause unrelated to the product, unless specific cover is expressly provided for, in particular under the Sérénité Pack'.
The presence d'A fault occurring after fitting does not automatically mean that the turbocharger or the Cartridge is faulty. The cause of the fault may lie with the engine, the lubrication system, the intake, the exhaust or d'another peripheral device'.
Turbo standard exchange and return of deposit
When a turbocharger is sold as a remanufactured unit with a deposit, the old turbocharger must be returned within 15 days from receipt of the product.
ALFI TURBO provides a commercial warranty of up to 24 months in accordance with the terms and conditions applicable to the product.
The return of the deposit in accordance with the stipulated terms and within the specified time limits is a condition of the commercial extension granted by ALFI TURBO. Failure to return the item may result in the loss of the additional benefits associated with this commercial warranty.
This provision does not deprive the consumer of the mandatory statutory guarantees to which they are entitled.
Before fitting a turbo or a Cartridge
Replacing the turbocharger is not enough if the cause of the previous failure has not been identified and rectified.
Under the terms of the manufacturer’s warranty, installation must be carried out by a qualified automotive professional where the nature of the product or the work required so dictates.
The technician must identify and rectify the cause of the previous turbocharger’s failure before fitting the new unit.
- circuit d'the turbo’s oil supply;' ;
- back d'oil' ;
- engine oil and lubrication condition ;
- oil filter ;
- air filter and circuit d'admission;' ;
- hoses and the turbocharging system ;
- intercooler ;
- circuit d'exhaust' ;
- condition of the engine and its associated components.
Damage not covered by the standard warranty
The standard commercial warranty does not cover damage resulting from d'a cause unrelated to a fault in the product'.
This includes, in particular, damage resulting from:
- d'a lack, d'a shortcoming or d'a loss of lubrication;' ;
- d'contaminated, degraded or unsuitable oil;' ;
- the presence of metal filings or particles from the engine ;
- d'a fault' d'power supply or return' d'oil' ;
- d'a faulty, unsuitable or blocked oil filter;' ;
- from the introduction d'a foreign object in the turbo;' ;
- d'an unresolved engine or peripheral fault;' ;
- d'incorrect installation;' ;
- d'use that does not comply with the product’s specifications;' ;
- d'overheating or abnormal thermal conditions;' ;
- d'excessive turbocharger speed;' ;
- d'an engine setting or operation that caused the damage;' ;
- d'a shock, da fall or d'external physical deterioration'.
Where an expert assessment identifies a cause unrelated to the product, cover under the standard commercial warranty may be refused. However, some of these faults may be covered if the product is covered by the Sérénité Pack.
ALFI TURBO Serenity Pack
The Sérénité Pack is a supplementary warranty covering certain types of internal damage to the turbocharger, subject to the conditions set out below.
Where a covered loss is identified during the term of the Pack, ALFI TURBO may, depending on the outcome of the assessment and the nature of the loss, proceed to repair or replacement of the turbocharger.
Potential damage d'to be looked after'
The Serenity Package may, in particular, cover internal damage to the turbocharger resulting from the following causes:
- the presence of metal filings or particles resulting from wear and tear or d'engine damage;' ;
- abnormal contamination or deterioration of the engine oil ;
- fault, malfunction or interruption in the oil supply to the turbocharger ;
- a faulty, unsuitable or blocked oil filter ;
- insufficient lubrication during commissioning ;
- lack of or insufficient pre-lubrication during assembly ;
- oil or filter that has not been replaced in accordance with the engine’s operating requirements ;
- dilution or contamination of the oil by fuel or coolant ;
- deterioration in the lubricant’s properties ;
- excessive operating temperature ;
- engine shutdown under adverse thermal conditions that may affect the turbocharger’s lubrication ;
- certain peripheral faults in the engine leading to internal damage to the turbocharger ;
- engine adjustment or operation that has caused internal damage falling within the terms of the Pack.
What the Serenity Package does not cover
The Serenity Package does not cover damage to the outer casing of the turbocharger.
- turbine casing that is cracked, broken, warped or damaged ;
- compressor housing that is cracked, broken, warped or damaged ;
- an actuator that is broken or has suffered mechanical damage ;
- physical damage to the carcass resulting, in particular, from da fall, d'an external impact or d'improper handling'.
These exclusions relate to the outer casing of the turbocharger and the actuator. They do not exclude internal components when the conditions of the Sérénité Package are met.
Compulsory assessment for determine the treatment plan
Any claim under the Sérénité Package may be subject to d'expertise that enables' d'to identify the nature and cause of the deterioration'.
A report d'The report may be sent to the client to inform them of the established or probable cause of the damage'.
The customer is responsible for the cost of return delivery where this applies exclusively to d'cover under the Sérénité Package, unless otherwise required by law'.
Allocation of the Pack
The Serenity Pack is personalised and linked to the product for to which it was subscribed. It is not transferable to a new owner should the vehicle be resold.
Where an order contains several products, each product must have its own Peace of Mind Pack for be covered.
If a single Pack is ordered containing several products, it is linked to the product with which it is associated on the order or invoice.
Hybrid turbochargers, Cartridge hybrids and performance parts
Hybrid turbochargers and Cartridge The hybrid models marketed by ALFI TURBO are high-performance products that have been specifically manufactured or modified for the customer.
They may require modifications to the vehicle, appropriate engine calibration, specific adjustments and a check of the operating parameters.
These products are not covered by the standard ALFI TURBO commercial warranty applicable to standard production models, unless a warranty or a ‘Sérénité’ package is expressly provided for for the product in question.
This exclusion of commercial warranty does not affect any mandatory statutory rights that may apply to the consumer, in particular where the product delivered does not correspond to the product ordered.
Turbo actuators
An actuator may require adjustment, calibration and/or programming after installation.
These operations must be carried out using the appropriate equipment and skills. The absence of the necessary adjustment or programming does not, in itself, constitute a fault in the actuator.
After-sales service request: required supporting documents
All applications for funding must be accompanied by the information and supporting documents required to assess the application.
ALFI TURBO may, in particular, request:
- the invoice d'purchase of the product;' ;
- the original, itemised invoice for the installation ;
- the identification of the professional who carried out the procedure ;
- supporting documents d'vehicle maintenance;' ;
- invoices for parts replaced during assembly ;
- diagnostic information and fault codes ;
- any document required to determine the cause of the fault.
Supporting documents must be provided as soon as the after-sales service case is opened, or within a reasonable timeframe specified by ALFI TURBO, to enable the case to be investigated.
ALFI TURBO reserves the right to verify the authenticity d'an installation invoice or d'proof of payment directly from the business that issued it'.
A document that has been forged, altered, backdated or drawn up after the fault occurred, for the sole purpose of retroactively justifying an arrangement, does not constitute valid proof of the original arrangement.
Assessment, inspection and bench testing
ALFI TURBO can carry out an assessment, an inspection or a bench test to determine the condition of the product and the cause of the fault.
The decision on whether to provide care is made following an analysis of the information in the file and, where necessary, the results of the assessment.
Where no fault or defect covered by the warranty is found, charges for diagnosis, inspection or test bench testing may be invoiced, provided that the customer has been informed in advance of the amount or the method of calculation.
Where a claim covered exclusively by the manufacturer’s warranty is rejected following an assessment, the cost of returning the item may be borne by the customer, subject to applicable legal rights.
Do not remove the turbocharger before the inspection
In the event of a fault, please contact ALFI TURBO before carrying out any work that might alter the condition of the part. It must be possible to examine the product in a condition that allows the cause of the fault to be determined.
Statutory guarantees
The ALFI TURBO commercial warranties and the Sérénité Pack are separate from the applicable statutory warranties.
In particular, where the legal conditions are met, the consumer is entitled to the statutory guarantee of conformity and the guarantee against hidden defects.
Statutory guarantees apply regardless of any commercial guarantees offered by ALFI TURBO.
DO YOU HAVE A PROBLEM WITH YOUR TURBO ?
Please contact ALFI TURBO before dismantling, opening or turning the part over. Our after-sales service team will advise you on the documents and procedure required to process your request.
CONTACT CUSTOMER SERVICE