Terms and conditions
Article 1 Preamble
These general conditions of sale apply exclusively between the company ALFI-TURBO,
22, rue des artisans 37300 Joué-les-Tours (hereinafter "we") and any person visiting or making a purchase via the site www.alfi-turbo.com
Any Internet user can read the General Terms and Conditions of Sale on the website www.alfi-turbo.com (hereinafter the “site”). These General Conditions of Sale may be subject to modifications, the applicable conditions are those in force on the site on the date of placing your order.
Article 2 - Contract
2.1 Conditions for placing an order
You declare that you are at least 18 years old and have the legal capacity or hold parental authorization allowing you to place an order on the Site.
Any order made on the site must correspond to the normal needs of a household.
After placing your order, we will send you an e-mail confirming it. We inform you of the sending of your articles.
Article 3 - Price, availability and delivery
The prices displayed on the site are indicated in euros, all French taxes included, excluding postage, order processing costs and gift wrapping costs. We can accept your orders within the limits of available supplier stocks, all our products are made to order and fall into the "special order" category. We inform you of the availability of the articles sold on the site on the information page of each article. If you choose to pay by bank cheque, your order will only be processed upon receipt of it and the applicable deadlines are those on the day of receipt of the cheque.
If, despite our vigilance, the items are unavailable, We will notify you by e-mail as soon as possible.
Order: Any order is firm and definitive. The order of parts within Alfi-turbo.com can only be done after payment of the parts.
Delivery: The deadlines that we always strive to respect are given for information only and cannot exceed 30 days in accordance with the law. No compensation may be claimed if an item cannot be delivered: - either following an unforeseen stoppage of production; - in the event that the payment conditions stipulated on our order have not been observed by the purchaser;- in the event that the information necessary for the execution of the order has not reached us in due time;- if the delay or the non-execution of the order is the result of a strike, accident, fire, natural disaster, inability to obtain supplies or any other cause beyond our control. As part of the free shipping promotion, the cost of returning standard exchange parts remains the responsibility of the customer.
We advise you to make reservations about the good delivery if the package arrives damaged, or if you do not check that the contents are in good condition.
(i) In the event of unavailability within the times indicated, We reserve the right to offer you a replacement item of equivalent quality and price. (ii) In the event of permanent unavailability, and if we cannot provide you with an article of equivalent quality and price, your order will be canceled automatically.
Turbo standard exchange: All our turbos in standard exchange sold with a deposit, must be returned within 15 days from the date of receipt of the part, for example if you receive a turbo on the 7th of the month it must imperatively be reshipped to later than the 21st of the same month, otherwise no deposit can be claimed or refunded.
We will not refund the deposit if:
-The broken turbo made by the hand of man and not a mechanical breakage (cut stud, disc, ...)
-Turbos that have been disassembled or have missing parts.
- Cracked cast iron
- Breakage due to transport or poor packaging protection.
Standard exchange injector: All our standard exchange injectors sold with a deposit must be returned within 15 days from the date of receipt of the part, for example if you receive a turbo on the 7th of the month it must imperatively be sent back to later on the 21st of that same month.
In case of delay of less than 30 days, a penalty of 50% will be deducted from the amount of the refund of the deposit
Beyond 30 days of delay, no deposit can be claimed or refunded.
We will not refund the deposit if:
-a broken injector made by the hand of man and not a mechanical breakage (broken head, damaged connectors,...)
WARNING!! NO REFUNDS, NO RETURNS!
Attention, if you do not return your deposit, the guarantee is automatically cancelled.
Hybrid turbo: The manufacture of our Hybrid turbos can be carried out on a new generic base or on a reconditioned original base. When you want to return your turbo, it will be used for the upgrade.
Article 4: Customs duties
Any order placed on the Site and delivered outside of France may be subject to any taxes and customs duties which are imposed when the package reaches its destination. These customs duties and these possible taxes related to the delivery of an article are your responsibility and are your responsibility. We are not required to verify and inform You of applicable customs duties and taxes. To know them, We advise You to check with the competent authorities of your country.
Article 5: Payment
You can make payment by credit card or by check. Cards issued by banks domiciled outside France must be international bank cards. Payment by bank check is only possible for checks in euros drawn on a bank. domiciled in France or Monaco. In case of payment by check, the cashing of the check is made upon receipt of the check. The check must be made out to the order of the company ALFI TURBO, and sent to the address below:
22 Craftsman Street
5.1 Payment in Three installments free of charge
We offer you the possibility of paying for your purchases in three instalments free of charge, in this case we ask you to provide us with a copy of both sides of your identity card, and two checks for the two remaining monthly payments. In the event of payment in three instalments free of charge, we will only ship to the address of the holder of the payment card and not to a third party. Payment in three installments free of charge is not compatible with free shipping or other promotions, in the event that an order is placed with payment in three installments free of charge, we reserve the right to claim full payment. before shipping the product. If a cancellation is desired, in the case of refusal to send us the requested documents, or of payment of the entire invoice, 30 euros of management fees will be deducted from you. Payment in three instalments free of charge is not available for professionals. In the case of purchase of a turbo in standard exchange with deposit, this can only be refunded after the last debit of the payment in three without charge. In the event of late payment of the price, a lump sum indemnity for recovery costs of 40 euros will be payable.
Article 6: Returns
In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or to pay a penalty. Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal. Return costs are your responsibility. In the event of exercise of the right of withdrawal, the company ALFI-TURBO will refund the sums paid, within 14 days following the notification of your request and via the same means of payment as that used during the order. If the parts have been shipped, the shipping costs will be automatically deducted from the refund as well as €12 for repackaging. In the event of cancellation before shipment, management costs of 30 euros will be deducted from the refund of your order.
After the cooling-off period, no goods may be returned to us without our prior written consent and our reshipping instructions. Any accepted return of goods can only be made for new goods in their original condition and in their original packaging, which have not been subject to any deterioration on the part of the customer, his employees or third parties. It will be made in the original packaging, return costs at the expense of the customer, our products being on order, we reserve the right to refuse returns.
6.1 Return insurance in case of error
Return insurance allows you, in the event of a reference error, to request a return voucher to cover the return of your part. The request for the return form must be made (by email or telephone) within 48 hours of receipt of the order. (valid only in metropolitan France).
Article 7: Retention of title
The goods delivered will remain our property until they are dispatched when handed over to the carrier, once You have paid the price.
Article 8: Guarantees and liability
You benefit from the provisions of the legal guarantee against hidden defects. All our products are guaranteed for 1 years (with the exception of new turbos with a 2-year guarantee) excluding labour, you may be required to pay for expertise or repairs. We guarantee, during this period, the proper functioning of our parts, provided that normal use is respected and the maintenance necessary for the proper functioning of the parts (example: revisions carried out on time, original adjustment of the manufacturer of the unmodified vehicle,...)
These deadlines, which are maximum deadlines, cannot, under any circumstances, be extended. Interventions under the warranty do not extend the duration of the warranty after its term.
From December 1, 2019 standard exchange turbos and CHRAs are guaranteed for 2 years.
For accepted warranties, assembly and dismantling costs will not be covered by ALFI TURBO.
For after-sales service requests, if the expertise of the product does not show any hidden defects, the product will be sent back to the customer after having been notified of the results of the expertise. Since shipping costs are the responsibility of the customer, we will offer customers a return invoiced at the current rate.
For turbo repair requests, if the customer declines the quote, the product will be shipped back to the customer. The shipping costs being the responsibility of the customer, we will offer customers a return invoiced at the current rate.
If the product does not present any anomaly, product test costs will be invoiced to the customer (example: test bench package for turbos).
From two months of having been notified, if the product is not collected by the customer, it will be considered acquired by ALFI TURBO.
Nevertheless, all parts broken under the guarantee will be provided by us; the replacement will be made by the customer or the third party.
Please note, if you do not return your deposit, the 2-year warranty is automatically cancelled, and increases to 6 months on so-called refurbished products since the entry into force of the Hamon law.
We are committed to providing all the care customary in the profession for the implementation of the service offered to the client. All parts and products must be fitted by a qualified automotive professional and according to the standards and recommendations of the car manufacturer.
Any guarantee will be considered null in the event of non-respect of this one, all supporting documents will be requested from you (installation invoice, etc.). In the event of a guarantee request, you have a period of 3 days to send us the detailed invoice for the assembly, after this period, any request will be considered null and void.
Nevertheless, our responsibility cannot be retained in the event of a breach of our contractual obligations due to a fortuitous event or a case of force majeure as defined by the case law rendered by the French courts.
EACH ACTUATOR REQUIRES ADJUSTMENT AND/OR REPROGRAMING, NO COMPONENT OF TURBOS IS NOR GUARANTEED OR EXCHANGED. FOR INFORMED PROFESSIONALS ONLY.
Important warranty note. To consult.
Any dispute relating to the interpretation and execution of these general conditions of sale is subject to French law.
Failing amicable resolution, the dispute will be brought before the Commercial Court of Tours. (art.48 of the Code of Civil Procedure)