General conditions

Hybrid turbo: The manufacture of our Hybrid turbos can be carried out on a new generic base or on a reconditioned original base. When you want to return your turbo, it will be used for the upgrade.

Article 4: Customs duties

Any order placed on the Site and delivered outside of France may be subject to any taxes and customs duties which are imposed when the package reaches its destination. These customs duties and these possible taxes related to the delivery of an article are your responsibility and are your responsibility. We are not required to verify and inform You of applicable customs duties and taxes. To know them, We advise You to check with the competent authorities of your country.

Article 5: Payment

You can make payment by credit card or by check. Cards issued by banks domiciled outside France must be international bank cards. Payment by bank check is only possible for checks in euros drawn on a bank. domiciled in France or Monaco. In case of payment by check, the cashing of the check is made upon receipt of the check. The check must be made out to the order of the company ALFI Turbo , and sent to the address below:

ALFI-Turbo

22 Craftsman Street

37300 Joué-les-Tours

France

5.1 Payment in Three installments free of charge

We offer you the possibility of paying for your purchases in three instalments free of charge, in this case we ask you to provide us with a both sides of your identity card, and two checks for the two remaining monthly payments. In the event of payment in three instalments free of charge, we will only ship to the address of the holder of the payment card and not to a third party. Payment in three installments free of charge is not compatible with free shipping or other promotions, in the event that an order is placed with payment in three installments free of charge, we reserve the right to claim full payment. before shipping the product. If a cancellation is desired, in the case of refusal to send us the requested documents, or of payment of the entire invoice, 30 euros of management fees will be deducted from you. Payment in three instalments free of charge is not available for professionals. In the case of purchase of a turbo in standard exchange with deposit, this can only be refunded after the last debit of the payment in three without charge. In the event of late payment of the price, a lump sum indemnity for recovery costs of 40 euros will be payable.

Article 6: Returns

In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or to pay a penalty. Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal. Return costs are your responsibility. In the event of exercise of the right of withdrawal, the company ALFI-Turbo will refund the sums paid, within 14 days following the notification of your request and via the same means of payment as that used during the order. If the parts have been shipped, the shipping costs will be automatically deducted from the refund as well as €12 for repackaging. In the event of cancellation before shipment, management costs of 30 euros will be deducted from the refund of your order.

After the cooling-off period, no goods may be returned to us without our prior written consent and our reshipping instructions. Any accepted return of goods can only be made for new goods in their original condition and in their original packaging, which have not been subject to any deterioration on the part of the customer, his employees or third parties. It will be made in the original packaging, return costs at the expense of the customer, our products being on order, we reserve the right to refuse returns.

6.1 Return insurance in case of error

Return insurance allows you, in the event of a reference error, to request a return voucher to cover the return of your part. The request for the return form must be made (by email or telephone) within 48 hours of receipt of the order. (valid only in metropolitan France).

Article 7: Retention of title

The goods delivered will remain our property until they are dispatched when handed over to the carrier, once You have paid the price.

Article 8: Guarantees and liability

You benefit from the provisions of the legal guarantee against hidden defects. All our products are guaranteed for 1 years (with the exception of new turbos with a 2-year guarantee) excluding labour, you may be required to pay for expertise or repairs. We guarantee, during this period, the proper functioning of our parts, provided that normal use is respected and the maintenance necessary for the proper functioning of the parts (example: revisions carried out on time, original adjustment of the manufacturer of the unmodified vehicle,...)

These deadlines, which are maximum deadlines, cannot, under any circumstances, be extended. Interventions under the warranty do not extend the duration of the warranty after its term.

From December 1, 2019 standard exchange turbos and CHRAs are guaranteed for 2 years.

For accepted warranties, assembly and dismantling costs will not be covered by ALFI Turbo .

For after-sales service requests, if the expertise of the product does not show any hidden defects, the product will be sent back to the customer after having been notified of the results of the expertise. Since shipping costs are the responsibility of the customer, we will offer customers a return invoiced at the current rate.

For turbo repair requests, if the customer declines the quote, the product will be shipped back to the customer. The shipping costs being the responsibility of the customer, we will offer customers a return invoiced at the current rate.

If the product does not present any anomaly, product test costs will be invoiced to the customer (example: test bench package for turbos).

From two months of having been notified, if the product is not collected by the customer, it will be considered acquired by ALFI Turbo .

Nevertheless, all parts broken under the guarantee will be provided by us; the replacement will be made by the customer or the third party.

Please note, if you do not return your deposit, the 2-year warranty is automatically cancelled, and increases to 6 months on so-called refurbished products since the entry into force of the Hamon law.

We are committed to providing all the care customary in the profession for the implementation of the service offered to the client. All parts and products must be fitted by a qualified automotive professional and according to the standards and recommendations of the car manufacturer.

Any guarantee will be considered null in the event of non-respect of this one, all supporting documents will be requested from you (installation invoice, etc.). In the event of a guarantee request, you have a period of 3 days to send us the detailed invoice for the assembly, after this period, any request will be considered null and void.

Nevertheless, our responsibility cannot be retained in the event of a breach of our contractual obligations due to a fortuitous event or a case of force majeure as defined by the case law rendered by the French courts.

!!!!WARNING!!!!

EACH ACTUATOR REQUIRES ADJUSTMENT AND/OR REPROGRAMING, NO COMPONENT OF TURBOS IS NOR GUARANTEED OR EXCHANGED. for INFORMED PROFESSIONALS ONLY.

Important warranty note. To consult.

Section 9:

Any dispute relating to the interpretation and execution of these general conditions of sale is subject to French law.

Failing amicable resolution, the dispute will be brought before the Commercial Court of Tours. (art.48 of the Code of Civil Procedure)